Islington Giving is generously supported by local people, businesses, trusts & foundations, and other organisations. Without your support, we could not continue to fund amazing community projects all over Islington. Thank you.
We are committed to the highest standards of fundraising and supporter care. We are a member of the Fundraising Regulator and are committed to the Code of Fundraising Practice to ensure we continue to meet the highest standards possible.
Our promise to our supporters is that your money is well spent. Because everything we do is local, you can connect with inspiring work, and with other people who are committed to making change in the borough.
To commit to high standards
- We adhere to the Code of Fundraising Practice
- We monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this promise.
- We comply with the law as it applies to charities and fundraising.
- We display the Fundraising Regulator badge on our fundraising materials to show we are committed to good practice.
We are clear, honest and open
- We tell the truth and do not not exaggerate.
- We do what we say we are going to do with donations we receive.
- We are clear about who we are and what we do.
- We give a clear explanation of how you can make a gift and will always offer you the opportunity to change your mind and change your regular gift whenever you wish.
- All of our administration costs are currently covered by The Cripplegate Foundation, which means 100% of your donation supports local projects
- We ensure our complaints process is clear and easily accessible.
- We provide clear and evidence-based reasons for our decisions on complaints.
We are respectful
- We respect your rights and privacy. Your data is safe with us. We take our obligations very seriously and we will never sell your data to third party organisations.
- We will not make any cold calls directly or through any third party companies.
- We do not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we respect your decision.
- Our staff, suppliers and volunteers will adhere to the Chartered Institute of Fundraising’s policy on vulnerable people.
- We will get your consent before we contact you in relation to any fundraising activities.
- If you tell us that you don’t want us to contact you in a particular way, we will not do so.
- We will ensure that we only communicate with you in the way you choose and will not contact you if you do not wish to be contacted in any way.
We are fair and reasonable
- We treat everyone fairly, showing sensitivity and adapting our approach depending on your needs.
- We take care not to use any images or words that intentionally cause distress or anxiety.
We are accountable and responsible
- We manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
- We provide information about our work and finances to show you how your money is being spent.
- We will always provide easy ways for you to contact us – our contact details are below.
- If you are unhappy with anything we’ve done, we will work with you to resolve all complaints as soon as possible.
- We have a complaints procedure, which is outlined here
- If we make a mistake, we will apologise and do everything we can to put things right. However, if we cannot resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication.
- We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.